An email migration mess-up appears to be wreaking havoc at IBM

IBMs official statement plays down the issue

When you purchase through links on our site, we may earn an affiliate commission.Here’s how it works.

A botched and drawn-outemailmigration atIBMhas left many employees without access to their inboxes, according to reports.

IBM has acknowledged the issue in a statement delivered toThe Registerover the phone, rather than email, noting that some “employees are experiencing email service delays".

However,The Registerhasnow learntfrom new anonymous sources that the problem is a lot more severe, and might have also disrupted the company’s business processes, adversely affecting sales.

Botched migration?

Unnamed IBM employees toldThe Registerthat the email migration plan, which has been underway on for well over a year, started soon after the company decided to offload various software products to India’s HCL Technologies in 2018.

The botched migration has denied access to email to a section of its employees, who haven’t been able to schedule events and meetings. Reportedly, even IBM’s webmail has been affected, along with othercollaborative softwaresuch as Notes.

Perhaps more worryingly for the company, however, a couple of insiders have shared an internal note withThe Registerthat lays out instructions for its sales people to complete purchases amidst the ongoing email crisis.

IBM did not respond immediately to our request for clarification about the severity of the issue.

Are you a pro? Subscribe to our newsletter

Sign up to the TechRadar Pro newsletter to get all the top news, opinion, features and guidance your business needs to succeed!

With almost two decades of writing and reporting on Linux, Mayank Sharma would like everyone to think he’sTechRadar Pro’sexpert on the topic. Of course, he’s just as interested in other computing topics, particularly cybersecurity, cloud, containers, and coding.

Cisco issues patch to fix serious flaw allowing possible industrial systems takeover

7 myths about email security everyone should stop believing

Your doctor may have an AI assistant taking notes during your next Zoom call